INFORMATION YOU NEED TO KNOW

Leash and Collar: Please make sure when you arrive at Sandhills Pet Resort, you bring you're pet into the office on a leash. 

Hours of Operation:

Holiday Office Closings: – New Year’s Day, Easter, Memorial Day, July 4^th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
 

Boarding Rates  Our rates for dogs are determined by their weight, and cats on a set fee. We offer multiple pet discounts and some special discounts - SEE: Discounts

Check-In Times:      – Check-In times are between business hours. Clients will be charged for the day of drop off.
Check-Out Times:   – Check-Out time is 12:00 PM Monday - Saturday, and 1:00 PM on Sunday. Pets picked up after Check-Out time will be charged for that day.

Guests may arrive or depart any time during business hours; however, we would prefer arrival at least one hour prior to closing. Please schedule departure time to expedite the process. Owners who pick up their pets by our 12:00 p.m. check out time will not be charged for that day.

Also a boarding charge for the day will not apply to pets scheduled for grooming and baths. (This does not apply to basic baths and ancillary services.) However, if the pet is ready for pick-up and the client is unable to check-out in time, the client will be charged for that day.

What to Bring For Check-In:

• Check-In is any time prior to closing.

• A copy of current vaccination records (if they haven't already been faxed)

• All medications clearly labeled with specific instructions for administration.

• Emergency contact phone information.

• Special Diet Pet foods labeled and pre-packed in individual serving portions

if supplying as a food. See our Menu of premium foods we provide for our guests.

• Your pet's toys or something from home which will help them feel more comfortable while away.  See our restrictions on items brought in with your pet.  SEE: Requirements & Policies 

Before or After Hours Drop Off/Pick Up: can be arranged for an additional fee with advance notice.

Cancellation Policy:  Except for holidays, & spring break all reservation cancellations require a two week notice.

Vaccination Requirements:   The essential vaccinations for all Dog & Cat Boarding, Day Care and Day Boarding guests are as follows: 

DOGS   Rabies, 1 or 3 year
             DHLP, 1 year or 3 year
             Bordetella (Canine Cough) 6 months or 1year

CATS:   Rabies, 1or 3 year
             FVRCP, 1 year
             FeLV, recommended but not required

All vaccination records must be from a licensed veterinarian. Additionally, we require that you maintain a year-round treatment for ticks and fleas in order to protect our resort from any contamination and thus protect all of the pets. We recommend topical solutions such as Advantage or Frontline.  These products are available over the counter or from your veterinarian. We do not suggest collar prevention methods. Please talk to your veterinarian about your options and frequency of treatment.

Vaccination records from your veterinarian may be faxed to us in advance, or you can bring them with you to check-in. Due to the current Privacy Policies in effect, we can not contact your veterinarian for copies of your pets vaccinations, you will need to personally contact your vet's office to authorize them to fax us a copy of the current records.

Payment Options:  Payment in full is required at the time of checkout. We accept payment in the form of cash, check with valid  driver’s license, Visa, MasterCard, American Express, Discover and debit cards. We reserve the right to request a non-refundable deposit on all services.